Customer Service

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having issues with your order?

please use the form on contact us page
add attn: issues with (your order #)

FREQUENTLY ASKED QUESTIONS

is your question not solved yet? don't hesitate to contact us directly!
you are more than welcome to contact us.

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you will receive the shipping notification to the email you used on your account within 2 days, and receive the tracking number once the shipment is ready.

You will be able to return your order within 7 days, the item(s) must not be opened and used, the seal must not be broken. More details, please check Return & Refund Policy.

You will receive email regarding the status of return process or you can check on your account.

Unfortunately, pick-up is not available. However, when we open pop-up event, meeting event with our audience, then you will be able to pick up in person!

Our partnered shipping couriers are USPS, UPS and FedEx. The shipping prices vary, depending on shipping location and configure.

STANDARD SHIPPING:

- AVERAGE DELIVERY TIME: 3 - 7 business DAYS

However, please allow your order shipped and delivered up to 14 days.

You can change or cancel your order before the shipping information provided to you through email.

The shipping status and tracking number will be sent to your email once the shipment information created.

Don't hesitate to Contact Us!.

Please refer your order number and write the subject as attn: missing confirmation email.

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any questions?

e-gift card

having issues with your order?

FREQUENTLY ASKED QUESTIONS

TOPICS

WHERE CAN I CHECK THE STATUS OF MY ORDER?

How do I return a product?

Where can I check my return status?

Can I pick up my order in a store?

What are shipping methods and cost?

Can I modify or cancel my order?

WHERE CAN I CHECK THE STATUS OF MY ORDER?

What should I do if I have not received the order confirmation?

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WORLDWIDE SHIPPING

CURRENCY

WORLDWIDE SHIPPING

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